Gaya APA

MICHELLI, J, A. (2008). THE NEW GOLD STANDARD : 5 LEADERSHIP PRINCIPLES FOR CREATING A LEGENDARY CUSTOMER EXPERIENCE COURTESY OF THE RITZ CARLTON HOTEL COMPANY . USA: McGraw Hill Education.

Gaya MLA

MICHELLI, JOSEPH, A.. "THE NEW GOLD STANDARD : 5 LEADERSHIP PRINCIPLES FOR CREATING A LEGENDARY CUSTOMER EXPERIENCE COURTESY OF THE RITZ CARLTON HOTEL COMPANY". USA: McGraw Hill Education, 2008. Text.