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Based on the author's extensive personal experience in the field, this is the first book on human resources management to focus exclusively on the complexities of the hospitality industry. Definitive yet user-friendly, it deals comprehensively with the "ins and outs" of all the dimensions of caring/leading required of hospitality industry employees to achieve optimum performance. It explores th…
This new book focuses on the important concern of sustainability in tourism and hospitality industry. As the world’s natural resource base is limited, the world is looking for solutions in the domains of energy, water, alternate building materials, resource redeployment, and sustainable livelihoods as well. The tourism and hospitality industry is a large deployer of natural and created resour…
Planning Research in Hospitality and Tourism provides a concise and clear approach to planning research projects which are a necessity in most hospitality and tourism courses taught at degree level. The text considers the particular characteristics of the hospitality and tourism industry, whilst providing a balanced approach toward both quantitative and qualitative methods of research. The text…
Industri perhotelan memiliki karakteristik lain dari industri yang biasa kita kenal. Konsumen membeli jasa ini dalam jangka pendek, dipengaruhi oleh rasa emosional, sehingga perlu pihak produsen jasa hotel memelihara lingkungan fisik, strategi harga, promosi komunikasi dengan calon dan langganan. Jasa hotel lebih menekankan pada citra, banyak variasi produk, saluran distribusi. Tiap hotel, mot…
Sistem Informasi Perhotelan adalah sebuah program komputer yang bertujuan untuk membantu hotel dalam kegiatan hotel baik kegiatan sehari-hari maupun laporan-laporan yang diperlukan hotel. Kegiatan itu adalah menerima tamu, mendata tagihan tamu, pembayaran tamu. Dengan adanya sistem ini diharapkan para tamu mendapatkan pelayanan yang lebih baik.
Buku ini disusun berdasarkan pengalaman penulis selama puluhan tahun bekerja dibagian cost control dibeberapa hotel berbintang, dipandukan dengan teori dan beberapa literature yang ada.